The Town of Normal held a community satisfaction survey.
The main takeaways from the survey were desires for higher quality of life and maintaining roads, as well as a dissatisfaction with the lack of affordable housing.
70% of residents rated quality of life as good or excellent, which is higher than the national average of 67%.
Town of Normal City Manager Pamela Reece shared how she viewed the survey results.
“We appreciate hearing from residents that Normal is a great place to live. We know quality of life amenities are important to our residents, and the town works hard to make this community a place where people want to be. Roads, infrastructure and services are an important foundation, but Normal truly shines as a community that feels welcoming and vibrant,” Reece said.
Residents said that the number one action Normal can do to improve their services is to fix roads and potholes.
“We know this is important and we are focused on it year in and year out,” Reece said.
Reece highlighted that the current five-year budget includes $33 million for general street resurfacing, which is up 8% compared to the most recent budget.
Only 30% of residents were satisfied with the availability of affordable housing, and 36% were dissatisfied. Of the dissatisfied residents, 28% believed public-private partnership could help address the issue.
“It’s valuable to know residents are thinking about housing costs and want us to seek out these types of projects. We’ve been using incentives and exploring opportunities to encourage private developers to construct more housing units. We’ll continue to do so,” Reece said.